Privacy Policy
Welcome to Consuma, operated by Consuma Technologies Limited (“Consuma,” “we,” “us,” or “our”). Protecting your privacy is fundamental to us. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and protect Personal Information (as defined below) of our customers and users. It applies to all Personal Information collected through Consuma's platform, including our website, mobile applications, and any other linked websites or applications (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Policy and our Terms of Service, which define key terms used throughout this Policy. Please read both documents carefully. If you do not agree with any part of this Policy or our Terms of Service, please refrain from using our Services.
Consuma collaborates with independent contractors (“Service Providers”) who facilitate our services. Service Providers handling Personal Information are subject to agreements ensuring they safeguard your information.
Our Services may evolve, prompting updates to this Policy without prior notice. Material changes to how we handle your Personal Information will be communicated to you before taking effect. If you object to any changes, please discontinue using our Services. We recommend reviewing this Policy periodically. This Policy is effective from the date noted at the top of this page.
1. Collection of Personal Information
When you engage with Consuma, we may collect or receive Personal Information to deliver and enhance our Services. Types of Personal Information we collect include:
a. Information You Provide Directly:
- User Profile: Name, email address, delivery address, phone number.
- Order Details: Items ordered, special instructions, order date/time, subtotal.
- Payment Information: Bank name, payment method.
- Surveys: Responses provided voluntarily.
b. Information from Communications:
- Details from interactions via our platform, including inquiries and support requests.
c. Automatically Collected Information:
- Technical Information: Browser type, operating system, IP address, device identifiers.
- Site Usage Information: Pages visited, time spent, prior site interactions.
- Cookies and Similar Technologies: Used to enhance user experience and collect analytics (see Section 2 for details).
d. Location Information:
- General and precise location data when enabled, aiding in service delivery and user experience enhancement.
e. Referral Program Information:
- Information shared to facilitate referrals, subject to consent and compliance with applicable laws.
f. Information from Third Parties:
- Personal Information obtained from publicly available sources, social networks, or marketing partners.
2 Use of Cookies and Other Tracking Technologies
We employ cookies, web beacons, and similar technologies to enhance user experience, personalize content, and collect analytics. These technologies help us understand user behavior and improve our Services. Please refer to Section 2 for detailed information on our use of cookies.
3 Use of Your Personal Information
We utilize collected information for various purposes, including:
- Providing and improving our Services.
- Personalizing user experiences and communications.
- Communicating with users.
- Enhancing account and network security.
- Ensuring legal and regulatory compliance.
- Protecting users, others, and our business interests.
4 Sharing of Personal Information with Third Parties
We may share your Personal Information:
- With Service Providers assisting in business operations.
- With Drivers and Merchants to fulfill service requests.
- With related entities under contractual obligations.
- When required by law, in response to legal requests, or to protect our legal rights.
- During corporate transactions or with your consent.
5 Security
Consuma employs administrative, technical, and physical safeguards to protect Personal Information. Despite these measures, no online activity is entirely secure. Users are encouraged to take precautions when sharing information online.
6 Data Retention
We retain Personal Information as long as necessary to fulfill purposes outlined in this Policy and to comply with legal obligations.
7 Children’s Information
Our Services are not intended for children under 13. We do not knowingly collect Personal Information from children. Parents or guardians concerned about information provided by a child can contact us for assistance.